1. RETURNS & EXCHANGES
We want you to love every piece you wear.
• Returns: Eligible items may be returned within 30 days of delivery if they arrive damaged, defective, or incorrect.
• Shipping: Free return shipping on orders over $50.
• Custom Pieces: Personalized or custom-made items may not be eligible for return unless a verified manufacturing issue is present.
2. WARRANTY COVERAGE
Crafted to last with everyday elegance.
• Diamond & Gold Jewelry: Includes a 1-year complimentary warranty.
• Standard Jewelry: Includes 30-day coverage from the delivery date.
• Please Note: The warranty does not cover accidental damage, misuse, loss, theft, third-party repairs, or natural wear over time.
3. CLAIM REQUIREMENTS
To help us resolve issues quickly and fairly.
• Please provide clear photos or videos showing:
- the product issue
- original packaging
- shipping label if applicable
• Claims without sufficient visual evidence may not be approved.
4. REPAIR SERVICES
Care and restoration beyond the warranty period.
• We offer repair and refinishing services for selected pieces outside the warranty period.
• Service fees vary depending on the item and repair required.
5. NEED ASSISTANCE?
Our team is here to help.
• Contact us anytime through our support page and we’ll guide you through the next steps.