1. THE EXCHANGE & THE DROP Precision in every delivery.
- ✓ Returns: 30-Day Resolution Window. We only issue refunds or replacements for items that arrive damaged, defective, or incorrect.
- ✓ The Drop: Free shipping on all hauls over $50.
- ✓ Custom Pieces: As bespoke creations, custom orders incur a 20% restocking fee (up to $1,000) if cancelled after 48 hours or returned due to verified manufacturing defects.
2. FORGED FOR THE FEARLESS Built for the bold. We stand behind our artisanal craftsmanship.
- ✓ Diamonds & Gold: 1-Year Complimentary Warranty.
- ✓ Standard Items: 30-Day Standard Coverage.
- ✓ The Fine Print: Third-party repairs void your warranty. Coverage excludes "hard living" (misuse, accidental impact), theft, loss, or natural aging of metals.
3. EVIDENCE & VERIFICATION Strict evidence is required for all claims to ensure a swift resolution.
- ✓ Required Media: You must provide photos or videos clearly displaying the shipping label, original packaging, and the specific product defect.
- ✓ Note: Claims without clear visual evidence or those involving only damaged packaging (with an intact product) cannot be processed.
4. BEYOND THE GLOW Out of coverage? We offer professional repair and refinishing services at individual rates. We’ll quote you the cost; you give us the green light.
5. START YOUR MOVE Ready to transition?
- ✓ Initiate: Log into your [ACCESS ACCOUNT] or hit up [CONTACT US]. We’ll guide you through the verification and resolution process.